🎄 CHRISTMAS SHIPPING DATES 🎁

Our last order dates are: Standard Shipping - 11th December & Express Shipping - 14th December.

We’ve got GST covered!


We will cover all GST charges for you no matter the value of your order.

EXPRESS SHIPPING
$14.99



Yours in 5 working days. (Not available for PO Box / Parcel Collect addresses, shipping may take longer in very remote areas.)

STANDARD SHIPPING
$8.99



Yours within 6 working days* (*metro areas only)

Or search through these topics...

  • Top 5 Frequently Asked Questions
      • Where is my order?

        Your order could be in a couple of places... our warehouse, awaiting dispatch, with the courier on its way, or delivered. The first thing to check is have you had your dispatch email? If yes, then it's on its way. You can track your order at the top of this page using your order number from that email. If you haven't got your dispatch email (don't forget to check those junk folders) then your order is waiting to leave us. Once you have the dispatch email you can track it yourself via the link in the email or by using the track my order section at the top of this page.

        If you don't have your order number with you, you can get it by logging into your account here and then by going to 'Order History'.

      • How do I return?

        Australia Returns

        Returns through our portal is fully TRACKED, cost effective and a convenient way to send your returns to us. Follow the simple steps below.

        On average your refund can take up to 21 days to show in your account, that’s posting back, processing and the refund going through the bank system.

         
        Step 1
        Log onto your Portal and tell us what you are returning and why :).

        Pay for the postage and print off your label. Returns are a standard charge all year round and you can track them as they make their way back to our Australian hub in Sydney.

        Step 2
        Post if off! Make sure you keep your proof of postage!
        Step 3
        Your return arrives back at boohoo! Our team will make sure all is in order and authorise your refund - this could take us up to 3 days once it arrives back in our warehouse.
        Step 4
        Your refund is on its way. This can take up to 7 days to show in your account and is dependent on your bank's processing time.

        International Returns

        Step 1
        Repack the item with all the tags still attached.
        Step 2
        Select your country from the drop down menu to download a returns label. To download a new returns label, select your country from the drop down menu.
        Get Label
        Step 3
        Finally, post it off! Make sure you get proof of postage and keep it safe!


        You need to get it back to us within 28 days from the date on your delivery note.

        We cannot offer refunds on cosmetics and pierced jewellery or on swimwear and lingerie if the hygiene seal is not in place or has been broken.

      • When will I receive my refund?

        Returns using the returns portal usually takes up to two weeks for your refund to be processed and a further 7 days for the funds to show in your account. This is dependent on your bank's processing time. The refund will go back to the payment method you used when placing your order, once we've done our bit you'll get an email confirming it’s on its way. If you've waited more than 14 days with no email from us then please get in touch by going to the 'Contact Us' tab on this page.

         
      • Shipping options

        We've got GST covered! No matter the value of your order

        Afterpay - Shop Now. Wear Now. Pay It In 4.


         
        Shipping option Shipping times Shipping cost
        Australia Standard Shipping 6 working days *metro areas only $8.99 per order
        Australia Express Shipping 5 working days. Not available for PO Box / Parcel Collect addresses, delivery may take longer in very remote areas. $14.99 per order

        Please note: Please allow 4-5 weeks for shipping to Hawaii.

      • I received a faulty item, what do I do?

        We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please go to our 'Contact Us' form, or you can reach us via private message on Facebook or on Twitter.

        To help us get this fixed for you ASAP, when you first contact us please include the following information;

          -Your name
        • -Order number
        • -Product name and code
        • -Picture of the fault
        • -Description of the fault

        (The product name and code can be found on your order confirmation email).

        If you contact us via the 'Contact Us' form please have an image of the faulty item ready for when you receive a reply as you won’t be able to attach the image on the form just yet.

  • Orders & Delivery
    • Where is my order?

      Your order could be in a couple of places... our warehouse, awaiting dispatch, with the courier on its way, or delivered. The first thing to check is have you had your dispatch email? If yes, then it's on its way. You can track your order at the top of this page using your order number from that email. If you haven't got your dispatch email (don't forget to check those junk folders) then your order is waiting to leave us. Once you have the dispatch email you can track it yourself via the link in the email or by using the track my order section at the top of this page.

      If you don't have your order number with you, you can get it by logging into your account here and then by going to 'Order History'.

    • Delivery options & times

      We've got GST covered! No matter the value of your order

      Afterpay - Shop Now. Wear Now. Pay It In 4.


       
      Shipping option Shipping times Shipping cost
      Australia Standard Shipping 6 working days *metro areas only $8.99 per order
      Australia Express Shipping 5 working days. Not available for PO Box / Parcel Collect addresses, delivery may take longer in very remote areas. $14.99 per order

      Please note: Please allow 4-5 weeks for shipping to Hawaii.

    • Why is my order late?

      Are you sure it’s late? Please double check the shipping option you selected, cut off times for ordering and the date which we said it will be delivered by. You can check shipping timescales here. If it's before the advised shipping date and you've had your dispatch email, then it’s on its way. Your shipping date has to have passed for us to be able to investigate where your order is. On rare occasions we do come up against a bump in the road. If your shipping date has passed, please contact us by going to the 'Contact Us' tab on this page and have your order number ready.

    • Missing item(s) from my order?

      Not cool! We’ve either packed it wrong, it’s coming in more than one parcel or it’s fallen off the back of the wagon. If your expected shipping date has passed, then please contact us by going to 'Contact Us' tab on this page and we will sort it for you.

    • Why was my order cancelled?

      As soon as you place your order, we’re on it – we know you need it fast! This unfortunately means we will be unable to make any changes as it’s already been processed at the warehouse (literally within seconds!). You’ll need to return any unwanted items and place a reorder. Find out more info on our cancellation policy here.

    • Can I cancel or edit my order?

      As soon as you place your order, we’re on it – we know you need it fast! Unfortunately this means we will be unable to make any changes as it’s already being processed at the warehouse (literally within seconds!). You’ll need to place another order or return any unwanted items.

    • Can I exchange an order?

      Unfortunately we don't offer an exchange facility. Simply return your item(s) and reorder for a replacement. Your refund will be processed once we've received your unwanted items.

    • Item out of stock?

      Too late, you missed it! We are a very fast paced fashion retailer and keeping up with latest trends is our bag. This sometimes means our best selling items can go out of stock and we don’t usually plan on bringing them back in. The good news is if you keep checking back, some of our best garms do reappear. Our customer service team won't know if a product is coming back in or not, you'll see it first.

    • I received a faulty item, what do I do?

      We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please go to our 'Contact Us' form, or you can reach us via private message on Facebook or on Twitter.

      To help us get this fixed for you ASAP, when you first contact us please include the following information;

        -Your name
      • -Order number
      • -Product name and code
      • -Picture of the fault
      • -Description of the fault

      (The product name and code can be found on your order confirmation email).

      If you contact us via the 'Contact Us' form please have an image of the faulty item ready for when you receive a reply as you won’t be able to attach the image on the form just yet.

    • My tracking is showing that my parcel is being returned to sender

      The carrier has been unable to deliver your parcel to you (you may not have been in or they might not have been able to gain access to your property). If your tracking is showing as being returned to us you can wait for your parcel to come back and we will give you a refund when it does. A typical refund will take up to 21 days, that’s 14 days for the parcel to arrive back at our warehouse and us processing with up to 7 days for it to make its way through the banking system.

      If the carrier was unable to deliver this time it may be worth considering when you next order to use an alternative shipping address where you know someone will be able to receive the parcel or selecting an alternative shipping option at checkout.

  • Returns & Refunds
    • How do I return?

      Australia Returns

      Returns through our portal is fully TRACKED, cost effective and a convenient way to send your returns to us. Follow the simple steps below.

      On average your refund can take up to 21 days to show in your account, that’s posting back, processing and the refund going through the bank system.

       
      Step 1
      Log onto your Portal and tell us what you are returning and why :).

      Pay for the postage and print off your label. Returns are a standard charge all year round and you can track them as they make their way back to our Australian hub in Sydney.

      Step 2
      Post if off! Make sure you keep your proof of postage!
      Step 3
      Your return arrives back at boohoo! Our team will make sure all is in order and authorise your refund - this could take us up to 3 days once it arrives back in our warehouse.
      Step 4
      Your refund is on its way. This can take up to 7 days to show in your account and is dependent on your bank's processing time.

      International Returns

      Step 1
      Repack the item with all the tags still attached.
      Step 2
      Select your country from the drop down menu to download a returns label. To download a new returns label, select your country from the drop down menu.
      Get Label
      Step 3
      Finally, post it off! Make sure you get proof of postage and keep it safe!


      You need to get it back to us within 28 days from the date on your delivery note.

      We cannot offer refunds on cosmetics and pierced jewellery or on swimwear and lingerie if the hygiene seal is not in place or has been broken.

    • Refunds

      Returns using the returns portal usually takes up to two weeks for your refund to be processed and a further 7 days for the funds to show in your account. This is dependent on your bank's processing time. The refund will go back to the payment method you used when placing your order, once we've done our bit you'll get an email confirming it’s on its way. If you've waited more than 14 days with no email from us then please get in touch by going to the 'Contact Us' tab on this page.

       
    • I can't see the refund on my bank statement

      Refunds are sneaky things and can show up in a couple of places:

      1. Normally it shows on the day of refund confirmation by us (or up to 7 days after this date depending on your bank’s processing times) 2. If its not there, try looking back to the date when you bought the items – some banks now highlight the refund credit against the initial debit date (or up to 7 days after this date depending on your bank’s processing time)

      If you still can’t see it, give us a shout on the contact us form.

       
    • Can I exchange instead of a refund?

      Unfortunately we don’t offer an exchange facility. Simply return your item(s) by following these easy steps on the 'How do I return?' section and reorder for a replacement.

    • Returns exemptions

      We cannot offer refunds on cosmetics and pierced jewelry or on swimwear and lingerie if the hygiene seal is not in place or has been broken.

    • Have you received my returned item(s)?

      It can usually take up to 28 working days (excluding weekends and bank holidays) from the date of your return for your parcel to be delivered back to our warehouse, processed and refunded.

      The funds should appear on your bank statement within 3-5 business days (how long depends on your card issuer).

      If you paid using Afterpay, refund timing will depend on your arrangements with Afterpay.

      If you paid for your order with a gift voucher or store credit, this will be credited back to your boohoo.com account.

      We’ll make sure to keep you in the loop and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.

    • Do you refund the delivery charge?

      We'll refund your delivery charge if you return all of the items from the order and cancel your contract with us within 14 days for any countries within the EEA. You can cancel your contract here. If you decide to keep one of the items, you need to pay for delivery. We don't refund delivery charge for those countries listed outside of the EEA.

       
  • Payments & Promotions
    • Promotions & discounts

      Due to the fabulous offers we have running onsite over the Black Friday and Cyber Week period, other discounts may not currently apply.

      We know you like a good deal so we often have some great promotions running on our website. Just remember, you need to enter the discount/promo code when you are checking out as it can't be applied later.

      Having issues redeeming your discount? This might be why:

      • -Oh no – you’re out of time! That code could’ve expired now as we run offers for a limited time.
      • -Trying to use two codes? Sneaky! We love giving you discount, but ask that you only use one code per order please.
      • -Double check your delivery option. Some of our codes only work when you select a specific delivery option.
      • -Check for typos. We all do it – double check you haven’t mistyped the code in your mad dash for discount. Compose. And re-type.
      • -Want. It. All. But check you’ve only picked products from the category on offer.
    • How can I pay for my order?

      Payment options

      We accept the following payment cards: Visa, Visa Debit, MasterCard and American Express. We also accept Afterpay, PayPal, Giftcards and prepaid debit cards.

      Please note: All payments must be made online when placing your order. We do not have the ability to place an order on your behalf.

      When you reach the final billing page and submit your order, we will immediately contact your bank or card issuer for authorisation to take payment from your account.

      Gift Vouchers

      If you've been gifted a boohoo voucher/gift certificate, then yes we accept those, can you imagine if we didn't!

    • How do I use a gift voucher?

      Pop your code into the ‘Redeem Gift Voucher’ box at the checkout page and hit apply. It’s as easy as that! If the value of your order is less than the value of your gift certificate, don’t sweat it. The balance remains on your voucher for next time.

      We're currently working hard on our gift vouchers so they're not currently available for purchase but they will be back up and running soon.

    • Gift voucher not working

      Oops... check you haven't entered your code in the ‘Enter Promotion Code’ box as this won't work. Make sure you’ve entered it in the ‘Redeem Gift Voucher’ box at the checkout page and then hit apply!

    • Payment issues

      Payment Error

      If you experiencing error messages when making a payment, firstly, make sure you have inputted the correct details by checking all the information correctly. Contact your bank to ensure there are no problems with the card. After this, please contact us by going to 'contact us' tab on this page to submit details and we will investigate further. To help us solve the issue for you, please include as many of the following details as possible (don't worry if you're not very technical or are unsure about any of the below; just give us as much information as you can):

      • -What operating system you use (e.g. iOS, Android, Windows Vista, Mac OS X)
      • -What Internet Browser you are using or if via our App (e.g. Internet Explorer 8, Firefox, Safari, Chrome)
      • -What payment method you were trying (e.g. PayPal, Visa)
      • -A description of the problem and what time the problem occurred
      • -If you get an error message, please include it in your message to us

      Payment Declined

      If your credit or debit card was declined, check to see if your card is expired, out of date or your card billing address is different to the billing address on your boohoo account.

      If the above doesn't help, your Credit Card Company or bank will have more information.

      If using PayPal, please contact PayPal directly if your payment has been declined.

    • Afterpay

      Shop Now. Wear Now. Pay It In 4

      Pay for your purchases over 4 equal fortnightly installments, interest free.

      Pay nothing extra. If you make repayments on time, you'll only ever pay the price of the item you've purchased. The only fees that may apply are late fees for missed payments.

      Simply select Afterpay as your payment method at checkout.

      All you need is:

      1. An Australian credit or debit card
      2. To be over 18 years of age
      3. An Australian residents address
      4.  

      Customer Services

      Afterpay Customer inquiries will be addressed by Customer Support team: info@afterpay.com.au or 1300 100 729.

      Customer Support is delivered on weekdays from 08:00hrs to 19:30hrs AEST and Saturdays from 09:00hrs to 17:00hrs AEST.

      Afterpay is unavailable to App Customers.

      See T&C's for further details

  • Products
    • Why can't I find an item that was advertised?

      Our advertised products become very popular and sell out quickly. Check out our latest TV campaign products here.

    • Item out of stock?

      Too late, you missed it! We are a very fast paced fashion retailer and keeping up with latest trends is our bag. This sometimes means our best selling items can go out of stock and we don’t usually plan on bringing them back in. The good news is if you keep checking back, some of our best garms do reappear. Our customer service team won't know if a product is coming back in or not, you'll see it first.

    • I received a faulty item, what do I do?

      We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please go to our 'Contact Us' form, or you can reach us via private message on Facebook or on Twitter.

      To help us get this fixed for you ASAP, when you first contact us please include the following information;

        -Your name
      • -Order number
      • -Product name and code
      • -Picture of the fault
      • -Description of the fault

      (The product name and code can be found on your order confirmation email).

      If you contact us via the 'Contact Us' form please have an image of the faulty item ready for when you receive a reply as you won’t be able to attach the image on the form just yet.

    • Sizing

      View our Size Guide here.

  • Contact us

      Customer Care
      required

      What do you need help with?

      No order number? See our popular FAQs

      Your order could be in a couple of places... our warehouse, awaiting dispatch, with the courier on its way, or delivered. The first thing to check is have you had your dispatch email? If yes, then it's on its way. You can track your order at the top of this page using your order number from that email. If you haven't got your dispatch email (don't forget to check those junk folders) then your order is waiting to leave us. Once you have the dispatch email you can track it yourself via the link in the email or by using the track my order section at the top of this page.

      If you don't have your order number with you, you can get it by logging into your account here and then by going to 'Order History'.

      • Where is my order?

        Your order could be in a couple of places... our warehouse, awaiting dispatch, with the courier on its way, or delivered. The first thing to check is have you had your dispatch email? If yes, then it's on its way. You can track your order at the top of this page using your order number from that email. If you haven't got your dispatch email (don't forget to check those junk folders) then your order is waiting to leave us. Once you have the dispatch email you can track it yourself via the link in the email or by using the track my order section at the top of this page.

        If you don't have your order number with you, you can get it by logging into your account here and then by going to 'Order History'.

      • Delivery options & times

        We've got GST covered! No matter the value of your order

        Afterpay - Shop Now. Wear Now. Pay It In 4.


         
        Shipping option Shipping times Shipping cost
        Australia Standard Shipping 6 working days *metro areas only $8.99 per order
        Australia Express Shipping 5 working days. Not available for PO Box / Parcel Collect addresses, delivery may take longer in very remote areas. $14.99 per order

        Please note: Please allow 4-5 weeks for shipping to Hawaii.

      • Why is my order late?

        Are you sure it’s late? Please double check the shipping option you selected, cut off times for ordering and the date which we said it will be delivered by. You can check shipping timescales here. If it's before the advised shipping date and you've had your dispatch email, then it’s on its way. Your shipping date has to have passed for us to be able to investigate where your order is. On rare occasions we do come up against a bump in the road. If your shipping date has passed, please contact us by going to the 'Contact Us' tab on this page and have your order number ready.

      • Missing item(s) from my order?

        Not cool! We’ve either packed it wrong, it’s coming in more than one parcel or it’s fallen off the back of the wagon. If your expected shipping date has passed, then please contact us by going to 'Contact Us' tab on this page and we will sort it for you.

      • Why was my order cancelled?

        As soon as you place your order, we’re on it – we know you need it fast! This unfortunately means we will be unable to make any changes as it’s already been processed at the warehouse (literally within seconds!). You’ll need to return any unwanted items and place a reorder. Find out more info on our cancellation policy here.

      See All Orders FAQs

      • How do I return?

        Australia Returns

        Returns through our portal is fully TRACKED, cost effective and a convenient way to send your returns to us. Follow the simple steps below.

        On average your refund can take up to 21 days to show in your account, that’s posting back, processing and the refund going through the bank system.

         
        Step 1
        Log onto your Portal and tell us what you are returning and why :).

        Pay for the postage and print off your label. Returns are a standard charge all year round and you can track them as they make their way back to our Australian hub in Sydney.

        Step 2
        Post if off! Make sure you keep your proof of postage!
        Step 3
        Your return arrives back at boohoo! Our team will make sure all is in order and authorise your refund - this could take us up to 3 days once it arrives back in our warehouse.
        Step 4
        Your refund is on its way. This can take up to 7 days to show in your account and is dependent on your bank's processing time.

        International Returns

        Step 1
        Repack the item with all the tags still attached.
        Step 2
        Select your country from the drop down menu to download a returns label. To download a new returns label, select your country from the drop down menu.
        Get Label
        Step 3
        Finally, post it off! Make sure you get proof of postage and keep it safe!


        You need to get it back to us within 28 days from the date on your delivery note.

        We cannot offer refunds on cosmetics and pierced jewellery or on swimwear and lingerie if the hygiene seal is not in place or has been broken.

      • Refunds

        Returns using the returns portal usually takes up to two weeks for your refund to be processed and a further 7 days for the funds to show in your account. This is dependent on your bank's processing time. The refund will go back to the payment method you used when placing your order, once we've done our bit you'll get an email confirming it’s on its way. If you've waited more than 14 days with no email from us then please get in touch by going to the 'Contact Us' tab on this page.

         
      • I can't see the refund on my bank statement

        Refunds are sneaky things and can show up in a couple of places:

        1. Normally it shows on the day of refund confirmation by us (or up to 7 days after this date depending on your bank’s processing times) 2. If its not there, try looking back to the date when you bought the items – some banks now highlight the refund credit against the initial debit date (or up to 7 days after this date depending on your bank’s processing time)

        If you still can’t see it, give us a shout on the contact us form.

         
      • Can I exchange instead of a refund?

        Unfortunately we don’t offer an exchange facility. Simply return your item(s) by following these easy steps on the 'How do I return?' section and reorder for a replacement.

      • Returns exemptions

        We cannot offer refunds on cosmetics and pierced jewelry or on swimwear and lingerie if the hygiene seal is not in place or has been broken.

      See All Returns FAQs

      We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please go to our 'Contact Us' form, or you can reach us via private message on Facebook or on Twitter.

      To help us get this fixed for you ASAP, when you first contact us please include the following information;

        -Your name
      • -Order number
      • -Product name and code
      • -Picture of the fault
      • -Description of the fault

      (The product name and code can be found on your order confirmation email).

      If you contact us via the 'Contact Us' form please have an image of the faulty item ready for when you receive a reply as you won’t be able to attach the image on the form just yet.

      Still need help? Contact Us

      You can contact us a number of ways, you can do this by either using the form above, or on Twitter, Facebook and Instagram. For customer services we don’t have a telephone contact number.