1. www.boohoo.com is operated by Boohoo.com UK Limited (“We”). We are a company registered in England and Wales under company number 05723154 and with our registered office at 49/51 Dale Street, Manchester, England M1 2HF. Our UK VAT number is 185 4874 61. Our email address is customerservices@boohoo.com.

1. Some restrictions are placed on the extent to which We accept orders from specific countries. These restrictions can be found on our “Deliveries” page here.

1. You may only purchase Products from us if:
   1. you are legally capable of entering into a binding contract with us (for example, in England and Wales you must be at least 18 years old);
   2. you are an authorised user of the credit or debit card or payment account (ie Paypal, Afterpay or Laybuy) used to pay for your order; and,
   3. are resident in a country that we deliver to (please see our “Deliveries” page here for further information).

1. Once you have placed your order, you should receive an e-mail from us acknowledging that We have received your order (but please contact us if you do not receive this e-mail). Please note this does not mean that your order has been accepted. All orders are subject to availability and acceptance by us (which We may refuse for any reason).
2. After you submit your order, we immediately contact your bank or card issuer for authorisation to take payment from your account. We will not process your order until payment has been received in full. If we accept your order We will confirm this to you by sending you a further e-mail confirming the Product is being processed ready for dispatch at which point the contract between us ("Contract") will be formed.
3. As soon as you place your order, we start to process your order which means you will not be able to change it before delivery, but you may be able to return your Products under clause 8 of these terms and conditions or under our Returns Policy.
4. From time to time We may make minor changes to a Product to reflect changes in relevant laws and regulatory requirements.
5. These terms and conditions, and any Contract between us, are only in the English language. Please note that We may not necessarily keep a copy of your Contract. You should keep a copy of these terms and conditions and your order for future reference.

1. Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then as soon as reasonably possible (depending on the delivery service you have selected). In any event, delivery will take place no more than 30 days after the day your Contract is entered into.
2. If no one is available at your address to take delivery and the Products cannot be posted through your letterbox or left in a safe place, after three failed attempts, we may end the Contract and clause 13 will apply.
3. Delivery of your order will be complete when We deliver the Products to the address you gave us and the Products will be your responsibility from that time.
4. You will own the Products once We have received payment in full.
5. The images of the Products on our site and in our other advertising materials are for illustrative purposes only. Your Products may vary slightly from those images. Although We have made every effort to display and print the colours of the Products accurately, We cannot guarantee that your computer's display of the pictures, or the pictures in our other advertising materials, accurately reflect the colours of the Products that will be delivered to you.
6. Please note postcode restrictions apply. Check your eligibility here.
7. Working Days excludes Sunday and Bank Holidays
8. If you wish to dispute delivery of your order, you have 28 days starting from the day that the tracking status for you order is updated by the carrier as fulfilled (i.e. updated as delivered to the address set out in the Dispatch Confirmation). We reserve the right to request evidence, before issuing any refund of the price paid and/or any associated delivery costs.

1. The price payable for the Products shall be as shown on our site in australian dollars (aud), although please see clauses 7.5 and 7.6 for what happens if We discover an error in the price of any Product you order. Prices advertised on our site include UK VAT at the relevant rate chargeable for the time being, but exclude delivery charges which are payable in addition and shown separately during the checkout process.
2. We can change the prices on our site at any time without notice, but changes will not affect orders which We have already accepted. However, if the rate of VAT changes after the date of your order, We will adjust the rate of VAT you pay unless you have already paid for the Products in full before the change in VAT takes effect.
3. We accept payment by debit card, credit card, Apple Pay (iOS only), PayPal, Clearpay, Klarna, Laybuy and Zippay(not available on App). We accept the following cards: Visa, VISA Electron, Mastercard, Maestro, American Express.
4. You must pay for the Products (including all applicable delivery charges), and We will charge the card you have chosen to use to pay for your order once you reach the final billing page and submit your order. We immediately contact your bank or card issuer for authorisation to take payment from your account. If you are using Clearpay, such payment will be subject to additional terms between you and Clearpay, available at https://www.clearpay.co.uk/en-GB/terms-of-service. For more information about how Clearpay will handle your personal data see their Privacy Policy, available here. If you pay using Klarna, such payment will subject to additional terms between you and Klarna, available at https://www.klarna.com/uk/terms-and-conditions . See https://www.klarna.com/uk/customer-service for further information about Klarna. For more information about how Klarna will handle your personal data see their Privacy Policy, available at https://www.klarna.com/uk/privacy-notice. If you are using Laybuy, such payment will be subject to additional terms between you and Laybuy, available at https://www.laybuy.com/uk/consumer-terms. For more information about how Laybuy will handle your personal data see their Privacy Policy, available here. If you are using Zip, such payment will be subject to additional terms between you and Zip available at https://zip.co/uk/terms-conditions/. For more information about how Zip will handle your personal data see their Privacy Policy, available here.
5. If We accept and process your order where there is a pricing error that is obvious and unmistakable and which could reasonably have been recognised by you as a mispricing, We may end the Contract, refund to you any sums you have paid under the Contract and require the return of any Products provided to you.
6. If you wish to apply a voucher code to your order, you must enter the relevant code during the online checkout process. Only one voucher code can be used per order and additional terms and conditions may apply in respect of each voucher code. We reserve the right to decline to accept any voucher code that is invalid for your order or that has expired.

1. If you are a consumer in the European Economic Area (“EEA”), you have a legal right to cancel a Contract if you change your mind until 14 days after you receive (or someone you nominate receives) the Products, unless the Products are split into several deliveries over different days in which case you will have until 14 days after the day you receive (or someone you nominate receives) the last delivery.
2. If you wish to cancel a Contract under clause 8.1, you just need to communicate this to us within the timescale set out in clause 8.1. The easiest way to do this is to contact us by email at customerservices@boohoo.com or by post at boohoo, PO Box 553, Burnley, BB1 9GD.You may use a copy of the cancellation form available here, but you are not required to do so.
3. The right to cancel a Contract under clause 8.1 does not apply to cosmetics and pierced jewellery or on swimwear and lingerie if the hygiene seal is not in place or has been broken.
4. If you cancel a Contract under clause 8.1 after the Products have been dispatched to you, you must return them to us. You must send off the Products within 14 days of telling us that you wish to cancel the Contract. We will pay the costs of your returns if you use our free returns service in accordance with the Returns Policy here, but if you do not use this service in accordance with our instructions then you will be responsible for the cost of returning Products to us. Please see our Returns Policy here for further information about how to return Products to us.

1. As an alternative to using your rights under clause 8.1, you may wish to return an item using our free UK returns service. For further information on returns please see our Returns Policy
2. Where we suspect fraudulent activity, including but not limited to circumstances where there are suspicious claims relating to orders having been placed, but not received, or if we suspect that you are returning items after they have been used or worn, or items returned do not match what you ordered, we reserve the right to withhold refunds and block your account (and any associated accounts) from placing orders in future. If this happens to you and you think we’ve made a mistake, you can Contact Us and we will discuss the matter with you further

1. If you are a consumer in the EEA and you cancel your Contract under clause 8.1, We will:
   1. refund you the price you paid for the Products. However, please note that We may reduce your refund to reflect any reduction in the value of the Products, if this has been caused by your handling them in a way which would not be permitted in a shop. If We refund you the price paid before We are able to inspect the Products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount; and
   2. refund any charges you have paid for delivery of the Products to you, although the maximum refund for delivery costs will be the least expensive delivery method We offer to your delivery destination; and
   3. make any refunds due to you by the method you used for payment:
2. 14 days after the day on which We receive the Products back from you or, if earlier, the day on which you provide us with evidence that you have sent the Products back to us; or
3. 14 days after you inform us of your decision to cancel the Contract
4. Please see our Returns Policy here for more information about returns and refunds.

1. If you are a consumer, We are under a legal duty to supply Products that are in conformity with the Contract. Nothing in these terms and conditions will affect your legal rights in relation to Products that are faulty or defective.
2. If you consider that any Product We have supplied is faulty or mis-described, please notify us using the contact details set out in clause 8.2.
3. If you discover that your Product is faulty after 14 days we reserve the right to request evidence, such as images of the defect, before issuing any refund of the price paid and/or any associated delivery costs.

1. We may end the Contract at any time by writing to you if:
   1. you do not make any payment to us when it is due;
   2. you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the Products; or
   3. you do not, within a reasonable time, allow us to deliver the Products to you.
2. We may also end the Contract in the circumstances set out in clause 7.5 or clause 7.6.
3. If We end the Contract in any of the situations set out in clause 13.1, We will refund any money you have paid in advance for the Products We have not provided but We may deduct or charge you reasonable compensation for the costs We will incur as a result of your breaking the Contract.

1. If We fail to comply with these terms and conditions, We are responsible for loss or damage you suffer that is a foreseeable result of our breach or our failing to use reasonable care and skill, but We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Contract was made, both We and you knew it might happen.
2. We only supply the Products for domestic and private use. If you use the Products for any commercial, business or resale purpose, We will have no liability to you for any loss of profit, loss of business, loss of anticipated savings, business interruption or loss of business opportunity.
3. We do not in any way exclude or limit our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation or any matter for which We may not exclude or limit our liability under any applicable law.

1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control means any act, event, omission or accident beyond our reasonable control.
2. If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract, We will contact you as soon as reasonably possible to notify you and our obligations under the Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, We will arrange a new delivery date with you after the Event Outside Our Control is over.
3. You may cancel a Contract affected by an Event Outside Our Control if there is a risk of substantial delay. To cancel a Contract under this clause 14 please contact us using the details set out in clause 8.2.

1. All and any Intellectual Property Rights in the Products shall be owned by us or our licensors. All such rights are reserved.

1. Nothing in these terms and conditions shall affect your rights as a consumer under the applicable law in the jurisdiction in which you are resident.
2. If We have to contact you, We will do so by in writing or telephone, using the contact details you provided to us in your order, unless you have asked us to contact you by any other means. When We refer in these terms and conditions to “in writing”, this includes e-mail.
3. We may change these terms and conditions from time to time. The terms and conditions that apply to your Contract will be those that are displayed on our site when you place your order.
4. We may transfer our rights and obligations under the Contract to another organisation. We will tell you in writing if this happens and We will ensure that the transfer will not affect your rights under the Contract.
5. You may only transfer your rights or your obligations under these Terms to another person if We agree in writing.
6. The Contract is between you and us. No other person shall have any rights to enforce any of its terms.
7. Each of the paragraphs of these terms and conditions operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
8. If We fail to insist that you perform any of your obligations under these terms and conditions, or if We do not enforce our rights against you, or if We delay in doing so, that will not mean that We have waived our rights against you and will not mean that you do not have to comply with those obligations. If We do waive a default by you, We will only do so in writing, and that will not mean that We will automatically waive any later default by you.
9. Please note that these terms and conditions are governed by English law. If you are a consumer, this means a Contract for the purchase of Products and any dispute or claim arising out of or in connection with it will be governed by English law, except that if you are not resident in England then English law shall apply only to the extent that it does not override any mandatory laws of the country in which you have your usual place of residence.
10. In respect of any dispute or claim relating to a Contract, if you are a consumer you and We both submit to the non-exclusive jurisdiction of the courts of England and Wales, but nothing in this clause shall limit your legal rights to bring actions against us or to require proceedings to take place in the country in which you have your usual place of residence. If you are not a consumer, you and We both submit to the exclusive jurisdiction of the courts of England and Wales.
11. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

1. Questions, comments or requests regarding these terms and conditions or our Products should be addressed to customerservices@boohoo.com.
2. If you have any complaints these should be addressed to boohoo by email to customerservices@boohoo.com.
3. If you are not satisfied with how We have handled any complaint, you may wish to request that the complaint be referred for alternative dispute resolution (where an independent body considers the facts of the dispute and seeks to resolve it without you having to go to court). Disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform, which can be found here.

1. Membership – Boohoo Premier is valid for 12 months and is only available to individuals residing in the UK. To purchase Boohoo Premier click here
2. Boohoo Account - you must have a registered Boohoo customer account and be logged in to your customer account to use Boohoo Premier.
3. Availability - Boohoo Premier is available for delivery to UK addresses. Please note postcode restrictions apply. Check your eligibility here.
4. The service in the following areas may take 3 – 5 working days: Channel Islands, Highlands & Islands of Scotland, Shetlands.
5. Orders – you must place your order in accordance with Boohoo’s Next Day Delivery timescales.
6. Delivery - Boohoo reserves the right to alter the delivery service valid in this promotion at any time; in this case you will be offered the delivery service available at that time free of charge.
7. Exclusions - The UK Next Day Evening Delivery service (10pm to midnight) is expressly excluded from Boohoo Premier. - Thursday 26th November 2020 to Wednesday 2nd December 2020 boohoo Premier Next Day Delivery service will be unavailable.
8. Terms & Conditions – You are responsible for using Boohoo Premier in accordance with the terms and conditions. Any breach will result in termination of your membership and no refund will be given. Boohoo reserves the right to accept or refuse membership and to change any terms and conditions at its discretion. Boohoo will inform you of any significant changes to these terms and conditions. All other applicable Boohoo terms and conditions apply.
9. Personal use only - Boohoo Premier is for personal use only.
10. Delay outside of our control - Boohoo will not be held responsible for any delay or failure to comply with our obligations if the delay or failure arises from any cause which is beyond Boohoo’s reasonable control.
11. Termination - We may decide to terminate your Boohoo Premier account and you will be given a prorated refund based on the number of whole months remaining in your membership. We will not give any refund for termination related to conduct that we determine, in our discretion, violates these terms or any applicable law, involves fraud or misuse, or is harmful to Boohoo’s interests or another user.

1. Official boohoo promotion codes entitle you to an offer on your online order from www.boohoo.com. To utilise your promotion code, click the "redeem a promotion code" button on the order summary page and enter the specific code. Please note, promotion codes can only be used once per transaction and cannot be used in conjunction with any other promotion or offer. Promotion codes are territory specific, remain our property, are not transferable and are not valid for the purchase of gift cards or gift vouchers. There is no cash alternative. Promotion codes and related offers are not open to employees of boohoo.com and we reserve the right to withdraw them and refuse or restrict any order at any time. Promotion codes are only valid on boohoo.com for payments made by residents of the United Kingdom and Ireland in Sterling, where enabled, Euros, US or Australian dollars. Payment by Euros, US or Australian dollars can be enabled by selecting the appropriate flag in the dropdown currency selection menu in the top right-hand corner on the homepage.

By purchasing, using, or accepting a Boohoo e-gift card (e-gift card) or physical gift card in selected stores (store gift card) (each being a Gift Card and, together or in any combination, the Gift Cards), you agree to enter into a contract with Boohoo and to be bound by these Terms and Conditions together with our Privacy Policy and Terms of Use and our website Terms and Conditions which are incorporated into these Terms and Conditions. Please read them carefully before purchasing, using or accepting a Gift Card. By purchasing, using or accepting a Gift Card, you accept that your contract with us for the Gift Card will be governed by these Terms and Conditions together with our Privacy Policy and Terms of Use and our website Terms and Conditions.

Boohoo / we / our means boohoo.com UK Limited. We are a limited company registered in England and Wales under company number 05723154 and with our registered office at 49/51 Dale Street, Manchester, England M1 2HF. Our UK VAT number is 185 4874 61.

Our Gift Cards are managed by Jigsaw Business Solutions Ltd (which is a limited company incorporated in England and Wales under company number 08663917) (Jigsaw). We may use Jigsaw and other third parties to perform any or all of our responsibilities relating to your Gift Card.

You / your means only the person who has purchased the Gift Card from us or in selected stores. If you nominate another person to receive and use your Gift Card, you are authorising that person to use your Gift Card and any balance on your Gift Card.

Gift Cards are not cheque guarantee, credit, charge cards, e-money or regulated payment instruments. Please note that Gift Cards are not regulated as payment instruments under the Payment Services Regulations 2017 and amounts on them are not electronic money under the Electronic Money Regulations 2011. Accordingly, rights and protections under those regulations do not apply and the Financial Conduct Authority does not supervise this service or the Gift Cards.

PURCHASING AN E-GIFT CARD

E-gift cards may be purchased and activated for a minimum value of $5 and a maximum value of $500. Payment for e-gift cards is accepted by debit card, credit card and PayPal. You cannot purchase an e-gift card using another Gift Card.

Payment on boohoogiftcards.com will be taken by a third party company, Stripe, and will show on your bank statement as “Boohoo Gift Cards”.

PURCHASING A STORE GIFT CARD

You can purchase a store gift card at selected stores in the UK only.

Payment for store gift cards will be taken by the selected store from which it is purchased (or by the third party used by the selected store to process the payment). .

E-GIFT CARD DELIVERY

Once your e-gift card order has been approved by us and your payment to us has cleared for the full purchase value of your e-gift card, your e-gift card will be delivered to the email address you nominate for delivery when completing your order. The email address you nominate for delivery should be yours or the person you have nominated to receive and use your e-gift card.

Your e-gift card will not be delivered until your payment to us has cleared for the full purchase value of your e-gift card.

Provided your payment has cleared, your e-gift card will be delivered to your nominated email address on the specific date you nominate for delivery when placing your order. The specific delivery date you nominate for delivery when placing your order must be within 2 months of the date of your order. If your payment has not cleared by the specific date you nominate for delivery, your e-gift card will be delivered after your payment has cleared.

If you do not nominate a specific date for delivery when placing your order, your e-gift card will be delivered to your nominated email address on the date of your order, provided your payment has cleared. If your payment has not cleared on the date of your order, your e-gift card will be delivered after your payment has cleared.

Boohoo do not accept responsibility for any losses resulting from any e-gift card being delivered to an incorrect email address due to errors made by you within your order. You must therefore take extra care when entering details in your order.

REDEEMING A GIFT CARD

Your Gift Card can only be used to make purchases online at boohoo.com in the UK. Any purchases made using any amount on your Gift Card by you or any other person will also be subject to our website Terms and Conditions, Terms of Use and Privacy Policy. The amount on your Gift Card cannot be used to purchase items from any of boohoo’s affiliate brands, including boohooman, prettylittlething, nastygal, misspap, karenmillen, coastfashion, warehouse or oasis.

To use any amount on your Gift Card, the user will be required to enter the 8-digit PIN which can be found, in relation to e-gift cards, on the delivery email which is sent to you (or the person you have nominated to receive and use your e-gift card), or, in relation to store gift cards, on the back of the physical card. Up to five Gift Cards can be used in any one transaction.

If the entire amount on your Gift Card has not been spent, the remaining balance will be updated after every transaction and will remain on your Gift Card to use until expiry.

The amount on your Gift Card can be used towards the purchase amount of items that are priced higher than the balance of your Gift Card, provided that you or the user making the transaction also pay the difference for such items using one of our prescribed payment methods.

EXPIRY

Your Gift Card is valid for 10 years from the day of activation. The day of activation is the date on which either: (a) the e-gift card is actually delivered to your nominated email address, or (b) you purchase the store gift card and it is activated by the selected store from which it is purchased, as applicable.

Your Gift Card cannot be redeemed or used once it has expired.

CHECK BALANCE

Your e-gift card balance can be checked online here

RETURNING ITEMS PURCHASED WITH AN E-GIFT CARD

If you or the person you have nominated to receive and use your Gift Card have purchased items with a Gift Card, but then subsequently return the items and are entitled to a refund for them in accordance with our general website Terms and Conditions, any money owing by us for the refund will be added to the remaining balance on the Gift Card (for any purchase amount originally taken from your Gift Card), or refunded to the other prescribed payment method used to pay us (for any purchase amount originally taken from another prescribed payment method other than the Gift Card).

CORRUPTED, DELETED, LOST, STOLEN, DESTROYED, DAMAGED OR USED GIFT CARDS

Boohoo shall not be responsible if a Gift Card is corrupted, deleted, lost, stolen, destroyed or damaged or used (as applicable) without permission. We reserve the right to refuse to accept a Gift Card which we deem to have been duplicated, tampered with, damaged or otherwise suspect has been affected by fraud.

We cannot be held responsible for e-gift cards that cannot be delivered due to the recipient’s spam filters, firewalls, capacity of the mailbox, and any other factors outside our control.

Boohoo is unable to replace Gift Card(s) if lost, stolen, destroyed or damaged.

CANCELLATION OF YOUR E-GIFT CARD

This section is not applicable to a store gift card.

You have the right to cancel your e-gift card within 14 days of your order being placed at your nominated email address for delivery provided that you give Boohoo formal written notice of your intention to cancel by contacting our customer services team at: groupcomplaints@boohoo.com, and provided that you have not used the funds on your e-gift card. If you decide to exercise your cancellation right, Boohoo will refund the amount of your e-gift card to the original payment method used to purchase the e-gift card within 30 days of our customer services team receiving your written notice of cancellation.

CANCELLATION OF YOUR STORE GIFT CARD

Unless the applicable store’s purchasing terms specifically allow for cancellation, a gift card purchased in store cannot be cancelled once purchased except in accordance with your statutory legal rights.

GENERAL

Gift Cards and their balance cannot be returned or refunded, in whole or in part, except in accordance with your statutory legal rights. Gift Cards and their balance cannot be resold, exchanged for cash or transferred for any value by you or anyone else other than for purchasing items from boohoo.com in the UK only. No cash change will be given on purchases made using a Gift Card.

We reserve the right to cancel any order for your e-gift card and refund any monies you have paid to us if we discover any pricing or other errors in relation to the order prior to the time of dispatch. We will contact you in these circumstances and will give you the opportunity to place a new order. Your refund will be processed within 5 working days.

We reserve the right to cancel any order made using any balance on your Gift Card and will refund any monies redeemed and paid to us from your Gift Card back to a new e-eift Card if we discover any pricing or other errors in relation to the order prior to the time of dispatch. We will contact you in these circumstances and will give you the opportunity to place a new order using a new e-gift card. Your refund will be processed within 5 working days.

We reserve the right to terminate your order for your e-gift card, if we believe you have breached any of these Terms and Conditions or if we suspect fraudulent activity. We also reserve the right to terminate any order made using any balance on your Gift Card, if we believe you (or the person placing the order) have breached any of these Terms and Conditions or if we suspect fraudulent activity. If we terminate your order we will refund the sums you have paid to us within 5 working days, less any costs directly incurred by us as a consequence of your breach of these Terms and Conditions.

We reserve the right to change or add to these Terms and Conditions for security, legal or regulatory requirements. We will give you at least one month’s notice of any such changes or additions.

If you require further information about our Terms and Condition, or your use of your Gift Card, please contact a member of our customer services team at: groupcomplaints@boohoo.com

Subscription – you can subscribe to Student Premier from your desktop, tablet, mobile or android device

Student Premier Account - you must register a boohoo Student Premier customer account via this form and be logged in to your customer account to use Student Premier (“Student Premier Account”). Student Premier is only available to students currently enrolled at a university course in the United Kingdom. To successfully register an account you must sign up using your university email account ending in “.ac.uk”. Student Premier is valid for the duration of the university course which the student has registered when setting up the Student Premier account. Once you have successfully registered your Student Premier Account, please allow 2 working days for it to be applied to your account. As part of the Student Premier Account you will enjoy exclusive discount perks and delivery perks.

Terms & Conditions – You are responsible for using Boohoo Premier in accordance with the terms and conditions. Any breach will result in termination of your Student Premier Account. . Boohoo reserves the right to accept or refuse membership and to change any terms and conditions at its discretion. Boohoo will inform you of any significant changes to these terms and conditions. All other applicable boohoo terms and conditions apply including but not limited to boohoo’s premier terms.

Personal use only – Student Premier is for personal use only.

Discount Restrictions – Student Premier can be used in conjunction with any other offer or promotion by boohoo.

Delay outside of our control - boohoo will not be held responsible for any delay or failure to comply with our obligations if the delay or failure arises from any cause which is beyond boohoo’s reasonable control.

Termination - We may decide to terminate your Student Premier account at any time at boohoo’s sole discretion without notice.

The promoter of Boohoo Silver Tickets Campaign ("Campaign") is Boohoo.com UK Limited of 49/51 Dale Street, Manchester M1 2HF ("Promoter").

1. Eligibility

1.1. This Campaign is freely open to individuals Worldwide aged over 18 years or over, except for employees of the Promoter, their immediate family, sponsors of the Campaign and their employees who are directly associated with the administration of the Campaign (“Customers”).

1.2. Customers who are under the age of 18 must have the consent of a parent or guardian over 18 to enter the Campaign. The Promoter reserves the right to obtain proof of such consent.

1.3. All orders must be made by individuals online via the Promoter’s website www.boohoo.com (“Qualifying Order”).

2. The Campaign

2.1. The title of the Campaign is “Silver Ticket”.

3. How to participate in the Campaign

3.1. Customers that purchase a Qualifying Order on or after 1 November 2024 may be sent a Ticket with their order.

3.2. Should any Customer wish to redeem a Prize, they will need to follow the instructions set out on the Ticket to use the winning code online with their next purchase (or contact the Promoter as may be set out for certain Prizes) within the Campaign Period.

3.3. PLEASE NOTE THAT PRIZES MAY NOT BE CLAIMED AGAINST SELECTED LINES.

3.4. All Customers must comply with any reasonable directions given to him or her by the Promoter in connection with the Campaign. Failure to comply with such directions may result in an invalid Ticket and/or withdrawal of the Prize.

4. Tickets

4.1. There are only 500,000 silver tickets in the Campaign (“Tickets”), which may be sent to Customers as a gift with Qualifying Purchases.

4.2. Tickets will expire at midnight on 1 February 2025 (“Campaign Period”).

4.3. The Promoter will not contact Customers to notify them of the Prize.

4.4. The Promoter may request further details from the Customer to claim the Prize (“Details”). The Customer must provide the Details by email to customercompetitions@boohoo.com in order to claim the Prize (or as otherwise directed by the Promoter).

4.5. If any Customer fails to provide their Details to the Promoter within the Campaign Period, then the Promoter acting in its absolute discretion may:

4.5.1. make further attempts to contact that Customer; and/or

4.5.2. withdraw the Prize from that Customer.

5. Prizes

5.1. The prizes are as follows (each a “Prize” and together the “Prizes”):

5.1.1. Top prize $1,000 boohoo dollars (and lifetime subscription to premier if you are a Customer based in UK/IE/FR as applicable);

5.1.2. 20 x $100 boohoo dollars;

5.1.3. 5 x Extra 50% off next order (subject to £/$/€250 max spend);

5.1.4. 5,000 x Extra 20% off next order (subject to £/$/€250 max spend);

5.1.5. 50,000 x Extra 15% off next order; and

5.1.6. 444,974 x Extra 10% off your next order.

5.2. IF A CUSTOMER GOES OVER THE MAX SPEND (£250/$250/€250) FOR ANY RELEVANT PRIZE SET OUT ABOVE ON THEIR NEXT PURCHASE AND/OR MISUSES THE TICKETS, THE PROMOTER RESERVES THE RIGHT TO CANCEL THE TICKET AND WITHDRAW THE PRIZE.

5.3. The Prizes are non-transferable, non-refundable and Customers cannot request any alternative prize (cash or otherwise).

5.4. PRIZES CAN ONLY BE CLAIMED DURING THE CAMPAIGN PERIOD, EXCLUDING 29TH NOVEMBER 2024 TO 2ND DECEMBER 2024. A customer will be unable to redeem a Prize against a purchase during this limited period.

5.5. Boohoo dollars will correspond to the Customer’s local currency.

6. Liability

6.1. Except for death or personal injury caused by negligence of the Promoter or its agents or representatives or for fraud or fraudulent misrepresentation, neither the Promoter, nor its agents or representatives assume responsibility for:

6.1.1. any Prize that is not redeemed;

6.1.2. any personal property;

6.1.3. any loss of enjoyment or wasted expenditure;

6.1.4. any system failures or malfunctions of any third party websites;

6.1.5. any lost Tickets;

6.1.6. communications line failure, regardless of cause, with regard to any equipment, systems, networks, lines, satellites, servers, computers or providers utilised in any aspect of this Campaign;

6.1.7. inaccessibility or unavailability of the internet, or any website (including without limitation any social media web sites) or any combination thereof through dial up, broadband, mobile internet or WAP connections;

6.1.8. any injury or damage to a participant which may be related to or arising from the Campaign or the Prize;

6.1.9. if for any reason the Campaign or any website in connection with the Campaign is not capable of running as planned for reasons which may include without limitation, infection by computer, virus, tampering, unauthorised intervention, fraud, technical failures or any other causes which may corrupt or affect the administration security, fairness, integrity or proper conduct of this promotion; and/or

6.1.10. any other matter outside of their reasonable control.

6.2. Nothing in these Terms and Conditions affects your statutory rights.

7. General

7.1. The Promoter reserves the right to cancel or amend the Campaign or these Terms and Conditions if it has reasonable grounds for doing so. Any changes to the Campaign or these Terms and Conditions will be announced by the Promoter through its Instagram accounts.

7.2. Any Customer who wishes to claim a Prize in connection with this Campaign accepts:

7.2.1. these Terms and Conditions; and

7.2.2. the use of their personal data by the Promoter:

7.2.2.1. for the purpose of administration of the Campaign; and

7.2.2.2. any other purpose for which they have consented.

7.3. The use of any personal data by the Promoter shall be in accordance with the Promoter's Privacy Policy which can be found on the Promoter’s website at www.boohoo.com/restofworld/privacy-policy/pcat/privacy.

7.4. Without prejudice to clause 7.1, the Promoter reserves the right to exclude any Customer from the Campaign, and the Promoter shall have complete discretion in this respect.

7.5. No responsibility can be accepted for lost Tickets.

7.6. If any provision of these Terms and Conditions (or part of any provision) is found by any court or other competent authority to be invalid, unenforceable or illegal, the other provisions shall remain in force.

7.7. If any invalid, unenforceable or illegal provision would be valid, enforceable and legal if some part of it were deleted, the provision shall apply with whatever modification is necessary to give effect to the commercial intention of the Promoter.

7.8. No failure or delay by a party to exercise any right or remedy provided under these Terms and Conditions or by law or any abandonment of any such right or remedy shall constitute a waiver of that or any other right or remedy, nor shall it preclude or restrict the further exercise of that or any other right or remedy.

7.9. No single or partial exercise of such right or remedy shall preclude or restrict the further exercise of that or any other right or remedy.

7.10. The Campaign, these Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim which may arise out of or in connection with the Campaign or these terms.

The promoter of Boohoo boohoo Cyber Waitlist Giveaway ("Prize Draw") is Boohoo.com UK Limited of 49/51 Dale Street, Manchester M1 2HF ("Promoter").

The promoter of Boohoo boohoo Cyber Waitlist Giveaway ("Prize Draw") is Boohoo.com UK Limited of 49/51 Dale Street, Manchester M1 2HF ("Promoter").

1. Eligibility

1.1. This Prize Draw is open to individuals in the UK and internationally (United Kingdom, Ireland, USA, France, The Netherlands, Sweden, and Australia) for people aged over 18 years or over, except for employees of the Promoter, their immediate family, sponsors of the Prize Draw and their employees who are directly associated with the administration of the Prize Draw.

1.2. Individuals who are under the age of 18 must have the consent of a parent or guardian over 18 to enter the Prize Draw. The Promoter reserves the right to obtain proof of such consent and to refuse entry or to choose another winner if such proof, where requested, has not been given.

1.3. All Entries by the entrant must be submitted via signing up to the boohoo mailing list.

2. The Competition

2.1. The title of the competition is boohoo Cyber Waitlist Giveaway

3. How to enter

3.1. To enter the Prize Draw entrants must:

3.1.1. Sign up to the boohoo mailing list via the competition data entry page at https://www.boohoo.com/page/2024-blackfriday-test.html (“Entry” or “Entries”).

3.2. Entries must be made between 18:00 (BST) on the 6th November 2024 and 23:59 (BST) on 24th November 2024 ("Prize Draw Period") to be valid.

3.3. Entries received after the end of the Prize Draw Period will not be valid.

3.4. All entrants (including the winners) must comply with any reasonable directions given to him or her by the Promoter in connection with the Prize Draw. Failure to comply with such directions may result in an invalid Entry and/or withdrawal of the Prize.

4. Winner selection and contact

4.1. The winner of the Prize Draw will receive their prize to the email address they used to sign up on the before 23:59 on the 6th December 2024.

4.2. The winner will be selected by random selection via email. The decision of the Promotor shall be final. No correspondence will be entered into in respect of any decision made in connection with this Prize Draw.

4.3. If any Winner fails to provide their Details to the Promoter within 48 hours of the Promoter contacting the winner and asking them to provide the Details in accordance with clause 3.3 then the Promoter acting in its absolute discretion may:

4.3.1. make further attempts to contact that Winner; and/or

4.3.2. withdraw the Prize from that Winner.

5. Prize

5.1. A Winner will be awarded a 5-night NYC Shopping Trip, including flights, up to the value of £18,000 GBP (or the equivalent amount in another currency); and

5.2. a Louis Vuitton designer luggage set

5.3. a cash prize of $3,000 (or the equivalent amount in another currency); (collectively the “Prize”)

5.4. The Prize must be redeemed in full within 12 months of being awarded to the Winner.

5.5. The Prize is subject to availability.

5.6. The Prize is non-transferable and non-refundable, and the winners cannot request any alternative prize (cash or otherwise). There will be one (1) winner announced.

6. Winner publicity

6.1. The Promoter reserves the right to publish each Winner's name and Entry on the promoter’s official social media accounts, including but not limited to Twitter, Instagram, Facebook, You Tube, Snapchat, Tik Tok or any other media include its app and, on its website, found at www.boohoo.com.

6.2. By entering the Prize Draw, if you are a Winner you agree to your Entry being published in accordance with clause 6.1 and to take part in and co-operate fully with all reasonable publicity accompanying or resulting from this Prize Draw without further recompense.

7. Entry requirements

7.1. Any Entry that is deemed by the Promoter, in its sole discretion, to be unlawful, obscene, vulgar, pornographic, hateful, threatening, discriminatory, offensive or which may otherwise bring the Prize Draw or Promoter into disrepute will be excluded from the Prize Draw and the Promoter reserves the right to take any further action in respect of such Entry that it deems appropriate.

7.2. The Promoter will fully co-operate with any law enforcement authorities or court order requesting or directing the Promoter to disclose the identity of or to locate anyone posting or linking any content to its social media accounts and/or pages which infringes any third-party rights or is in breach of any of these Terms and Conditions or any applicable law.

8. Use and display of Entries and copyright

8.1. The copyright subsisting in the Entry must belong to the entrant. Entrants will retain copyright in the Entries they submit. Entrants must not have infringed the rights of any other party or breached any laws when submitting their Entries. If an Entry contains reference to or images of a person, the consent of that person (or their parent or guardian if they are under 18) must have been obtained.

8.2. By submitting an Entry:

8.2.1. you license and grant the Promoter, its affiliates and sub-licensees an exclusive, royalty free, perpetual, worldwide, irrevocable and sub-licensable right to use, reproduce, modify, adapt, publish and display such content for any purpose in any media including, but not limited to the Promoter’s website and app, social media accounts as set out at clause 6.1, marketing materials, press releases, newsletters and promotional material, including an external above the line advertising and marketing, including billboard and transport without further compensation, restriction on use, attribution or liability;

8.2.2. you waive any moral rights or similar rights in respect of your entry to which you may be entitled (at the time of submission or in the future) under the Copyright, Designs and Patents Act 1988 as amended time to time or under any similar applicable laws in force from time to time in force anywhere in the world;

8.2.3. you acknowledge that third parties will have access to and will be able to republish your Entry in accordance with the terms of use of the social media platform through which your Entry is submitted.

9. Liability

9.1. Except for death or personal injury caused by negligence of the Promoter or its agents or representatives or for fraud or fraudulent misrepresentation, neither the Promoter, nor its agents or representatives assume responsibility for:

9.1.1. any Prize that is not redeemed;

9.1.2. any personal property;

9.1.3. any loss of enjoyment or wasted expenditure;

9.1.4. any system failures or malfunctions of any third party websites;

9.1.5. any incomplete, lost, delayed or late Entries;

9.1.6. any failure to fulfil obligations of any third parties involved in this Prize Draw;

9.1.7. any fault, malfunction, damage, loss or disappointment suffered by the participants in the Prize Draw howsoever arising from participating in the Prize Draw;

9.1.8. communications line failure, regardless of cause, with regard to any equipment, systems, networks, lines, satellites, servers, computers or providers utilized in any aspect of this Prize Draw;

9.1.9. inaccessibility or unavailability of the internet, or any website (including without limitation any social media web sites) or any combination thereof through dial up, broadband, mobile internet or WAP connections;

9.1.10. any injury or damage to a participant which may be related to or arising from the Prize Draw or the Prize;

9.1.11. if for any reason the Prize Draw or any website in connection with the Prize Draw is not capable of running as planned for reasons which may include without limitation, infection by computer, virus, tampering, unauthorized intervention, fraud, technical failures, or any other causes which may corrupt or affect the administration security, fairness, integrity or proper conduct of this promotion; and/or

9.1.12. any other matter outside of their reasonable control.

9.2. Nothing in these Terms and Conditions affects your statutory rights.

9.3. To the extent permitted by law, all conditions, warranties, and other terms which might otherwise be implied by statute or common law are expressly excluded from these Terms and Conditions.

9.4. The Winners agree to indemnify and keep indemnified the Promoter, its group of companies and their officers, employees, and agents from and against all liabilities, losses, damages and expenses (including legal and other professional fees) arising out of or in connection with any allegations or claims resulting directly or indirectly from:

9.4.1. their Entry into this Prize Draw; and/or

9.4.2. their receipt and use of any Prize.

10. General

10.1. The Promoter reserves the right to cancel or amend the Prize Draw or these Terms and Conditions if it has reasonable grounds for doing so. Any changes to the Prize Draw or these Terms and Conditions will be announced by the Promoter through its Instagram accounts.

10.2. By entering the Prize Draw you accept these Terms and Conditions as in force at the time you submit your Entry.

10.3. Any person who provides their Details to the Promoter in connection with this Prize Draw accepts:

10.3.1. these Terms and Conditions; and

10.3.2. the use of their personal data by the Promoter:

10.3.2.1. for the purpose of administration of the Prize Draw (including publishing the names of the Winners and any administration relating to the Prize); and

10.3.2.2. any other purpose for which they have consented.

10.4. The use of any personal data by the Promoter shall be in accordance with the Promoter's Privacy Policy which can be found on the Promoter’s website at www.boohoo.com/restofworld/privacy-policy/pcat/privacy.

10.5. Without prejudice to clause 7.1, the Promoter reserves the right to exclude any Entry from the Prize Draw if it deems it to be ineligible or otherwise invalid and the Promoter shall have complete discretion in this respect.

10.6. No responsibility can be accepted for lost Entries or incomplete Entries. Proof of Entry is not proof of receipt.

10.7. If any provision of these Terms and Conditions (or part of any provision) is found by any court or other competent authority to be invalid, unenforceable or illegal, the other provisions shall remain in force.

10.8. If any invalid, unenforceable or illegal provision would be valid, enforceable and legal if some part of it were deleted, the provision shall apply with whatever modification is necessary to give effect to the commercial intention of the Promoter.

10.9. No failure or delay by a party to exercise any right or remedy provided under these Terms and Conditions or by law or any abandonment of any such right or remedy shall constitute a waiver of that or any other right or remedy, nor shall it preclude or restrict the further exercise of that or any other right or remedy.

10.10. No single or partial exercise of such right or remedy shall preclude or restrict the further exercise of that or any other right or remedy.

10.11. For the names of the Winners or for a copy of these Terms and Conditions please send a stamped addressed envelope together with your written request to boohoo Cyber Waitlist Giveaway Boohoo Marketing, 49-51 Dale Street, Manchester, M1 2HF.

10.12. The Prize Draw, these Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim which may arise out of or in connection with the Prize Draw or these terms.

1. Unless otherwise stated, the copyright and other intellectual property rights in all material on this Website are owned by us, our licensors, advertisers or content suppliers. Except as expressly provided nothing contained herein shall be construed as creating any license or right under copyright, trademark or other intellectual property rights. You may store, manipulate, analyze, reformat, print and display the content supplied solely for your own personal and non-commercial use. In no event are you permitted to publish, distribute or otherwise reproduce in any format any of the content or copies of the content supplied to you or which appears on the Website. Any use of extracts from this Website other than as permitted above for any purpose is prohibited. If you breach any of the provisions of these terms and conditions, your permission to use this Website automatically terminates. boohoo.com is a trade mark. No license or consent is granted to you to use these marks in any way except as expressly provided herein, and we reserve all rights in these and any related marks. You agree not to use these marks or any marks, which are colorably similar without the written permission of Boohoo.com UK Limited.
2. Subject to clause 2.1, no part of the Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.
3. Any rights not expressly granted in these terms are reserved.

1. While we endeavor to ensure that this Website is available 24 hours a day, we shall not be liable if for any reason this Website is unavailable at any time or for any period.
2. We give no warranties as to the availability, performance or accessibility of the Website.
3. Access to this Website may be suspended temporarily and without notice at our discretion including without limit in the case of system failure, maintenance or repair or for reasons beyond our control.

1. Links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. We have not reviewed these third party websites and do not control and are not responsible for these websites or their content or availability. We, therefore, do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk.
2. We reserve the right to display advertisements on the Website and on your login pages of third party products and/or services which may be of interest to you. Please be aware that the products and services advertised are not provided by us and are provided by third parties over whom we do not have control. You should satisfy yourself that you wish to purchase those products or services and that you agree to the third party’s terms and conditions before contracting with them. We accept no liability for any products or services or information provided by third party providers.
3. If you would like to create a link to this Website, you may only do so with our prior written consent.

1. Each registration is for a single user only. We do not permit you to share your user name and password with any other person nor with multiple users on a network.
2. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. Responsibility for the security of any passwords rests with you.

1. While we endeavor to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the services provided on it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.
2. The material on this Website is provided "as is", without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website.

1. The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:
2. All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity. Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for:
   1. Loss of income or revenue;
   2. Loss of business;
   3. Loss of profits or contracts;
   4. Loss of anticipated savings;
   5. Loss of data;
   6. Loss of goodwill;
   7. Wasted management or office time; and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
   1. Nothing in these terms and conditions shall exclude or limit our liability for:
   2. death or personal injury caused by negligence; or
   3. fraud; or
   4. misrepresentation as to a fundamental matter; or
   5. any liability which cannot be excluded or limited under applicable law.
   6. If your use of material on the Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.
   7. Any transmission of data to the Website is at your own risk. You accept the inherent security risks of providing information and dealing on line over the internet. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access. We will not be held responsible for any breach of security unless this is due to our negligence or willful default.
   8. 7.5 You have read this disclaimer and agree to it on the basis that you agree it is reasonable.

1. You agree to indemnify, defend and hold harmless Boohoo.com UK Limited, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from, without limitation, your use of the Website, your breach of these terms and conditions, your infringement of any intellectual property right or any other right of any person or entity, or your breach of any duty of confidence or privacy, or any defamatory statements made by you in any form.

1. We may at any time terminate or suspend any part of the Website without notice to you.

1. These terms and conditions are to be construed in accordance with the laws of England and Wales and irrespective of your place of domicile, in the event of any dispute associated with these terms
2. You agree and accept to be bound by the terms of our Privacy Notice.

If you are a customer in Australia, you get 28 calendar days to cancel your order if you change your mind. However, we may, in our sole discretion, offer you a longer period for returns from time to time. This cancellation period starts from the day after you receive your order. If your order is split into more than one delivery, then the cancellation period will start on the day after you have received all of the items in your order. Find out how to return your item(s) at paragraph 5 below.

As a consumer you are entitled to certain guarantees in respect of goods and services. If the goods have a major failure, you may reject the goods and at our sole discretion we may issue you with a refund or exchange or repair the item or allow you may keep the item and seek compensation for any drop in value. If the failure is minor, we may repair the item or, at our discretion, we may replace the item or refund you within a reasonable time. This does not affect your rights under law.

Please note that, with the exception of any goods which are faulty (for which, see paragraph 3 below):

• Any item(s) returned must be sent to us within 28 days from the date you notify us of your intention to return the item(s).

• Returned items should be sent back to us in their original condition, together with the original packaging and all tags.

• All items are inspected on return. When trying on clothing, please be careful with the item (e.g. don’t apply excessive force when pulling zips) and don’t wear products that could mark or scent an item (such as make-up, fake-tan, perfume, deodorant, cologne, etc.).

• Returned items must be unworn and unwashed.

We will not accept returned items that show any signs of having been worn or washed, including where the items are stained or otherwise marked or damaged, unless we determine such returned items to be faulty.

If an item (other than an item returned due to being faulty) is returned to us that has been worn, used, damaged, or is otherwise in an unsaleable condition, we reserve the right to refuse your refund. Alternatively, we reserve the right to reduce your refund value to reflect any reduction in the value of an item.

In addition:

• Pierced jewellery cannot be returned for health and hygiene reasons if the packaging has been removed, or the seal has been removed, tampered with, or broken.

• Underwear, swimwear and fashion facemasks can only be returned if the hygiene seal has not been removed and all tags remain intact.

• Beauty products (including facial and body products) and accessories cannot be returned for hygiene reasons, if they have been opened, used or if the protective seal is not intact.

• Returned shoes must not have been worn outside, however they may have been tried on indoors (but not on any stone or tiled floors). Any returned footwear must be in its original box (if any) and original shoe or dust bag (if any).

• o Electrical items may have their own specific warranty period or additional terms relating to returns. Please see further details on any product page. In some cases, electrical items may not be returned if the packaging has been tampered with or opened, or if any hygiene seal (where applicable) has been tampered with, or is broken.

This does not affect any other rights you may have under the law.

We reserve the right in our sole discretion to block your customer account, in circumstances where you breach this Returns Policy or breach our Website Terms of Use or our Terms and Conditions of Sale , including by returning items in a used condition, or failing to return items relating to cancelled orders.

Where we suspect fraudulent activity, including in circumstances where there are suspicious claims relating to orders having been placed, but not received, or if we suspect that you are returning items after they have been used or worn, or items returned do not match what you ordered, we reserve the right to withhold refunds and restrict your account (and any associated accounts) from placing orders in future. If this happens to you and you think we’ve made a mistake, you can Contact Us here and we will discuss the matter with you further.

If your account has been restricted and you need to make a valid return, please Contact Us and we can provide you with further assistance, although you may be responsible for the cost of returning goods to us. We reserve the right to take legal action in the case of fraudulent activity on your account, whether suspected or proven.

This does not affect any rights you may have under law.

If you receive an item that is faulty, or you discover a fault with an item purchased from us, please head over to our Contact Us here section and let us know as soon as you discover the fault, so that we can consider the matter further.

To help us get this fixed for you ASAP, when you first contact us please include the following information by way of a report of the fault:

• Your Name.

• Order Number.

• Date Of Purchase

• Date Of Discovery Of The Fault

• Product Name And Code.

• Picture And/Or Video Of Fault

• Description Of the Fault

(The product name and code can be found on your order confirmation email).

If you contact us via the 'Contact Us' form, please have an image of the faulty item ready for when you receive a reply as you won’t be able to attach the image on the form just yet.

Once we receive the information requested above, we will consider the issue and we may need to ask you for some further details before we can make a decision on how (if at all) we can help you.

If we accept that the item is faulty, we may in our discretion and subject to applicable law, offer you a repair, replacement (either of the same type of item, or an alternative item of similar value or equal value) or a refund or partial refund, which may be by way of e-gift voucher. Our decision on this will depend on our assessment of the fault.

If we do not accept that the item is faulty, we shall inform you of our decision

Please be assured that any information you provide will be handled in accordance with our Privacy Policy. Our Privacy Policy is available here .

Any decision by us does not affect any other consumer rights you may have under law.

There are a few ways to contact us to cancel your order for change of mind, you can:

Email us: customerservices@boohoo.com

WhatsApp us: +44 333 311 0802

Facebook us here

Tweet us here

Write to us via post: boohoo, PO Box 553, Burnley, BB11 9GD.

If you’re cancelling your contract with us but have already received your order (or receive your order after you have cancelled your contract with us), you’ll need to return the item(s) to us, see how to do this below. You'll then receive a full refund as per the policy above.

Please refer to section 1 above as regards the time periods for cancelling an order and as regards the items which you can and cannot return.

In any event, all returns are quality checked – items should be returned in new and unused condition with labels attached and wherever possible sent back in the original packaging. Refunds will not be given if returned items do not comply with our returns policy.

For International returns you will need to pay for your return, you will need to generate your returns label via the portal. Please use the address label or QR code provided, any handwritten address labels will cause delays with your refund and may mean you need to pay import VAT and a customs duty charge. Using your own method of return, refunds will only be processed once the items have arrived to our warehouse and If your items don’t make it back to us, you’ll need to open a dispute with the carrier. You may be liable for import and pay a custom duty charge for orders over the customs threshold.

If you use the returns portal, the process for returns is as follows:

• Repack your items.

• Login to our returns portal. You will need your order number and email/last 4 digits of your phone number.

• Select your preferred return option (Print returns label at home or in store options).

• Once you have processed your return in the portal you're ready to post it off! Make sure you keep proof of postage!

• Keep an eye on your return tracking. You'll get an email once we receive your returned item.

If you do not use the returns portal, then you can repack the items for returning at your own cost. In this case, please ensure that the return parcel is marked clearly with the wording "Return to supplier" or wording having similar effect.

WE'VE GONE PAPERLESS! YOU'LL NO LONGER RECEIVE A DELIVERY NOTE IN YOUR PARCEL. HOW LONG DOES IT TAKE TO PROCESS MY RETURN?

It can take up to 14 days from the date of your return for your parcel to be delivered back to our warehouse and your refund processed.

On receiving your return the next step is for us to check the item(s). Once our checks are complete, we’ll refund you for the accepted items returned unless there are any issues with the item(s) returned as follows:

• If you paid using a credit or debit card, we will process your refund within 14 days of you sending the items to us and the funds should appear on your statement around 7 working days thereafter (exact timing will depend on your card issuer);

• If you paid for your order with a gift voucher or store credit, the value of the returned item will be credited back to your boohoo.com account;

• If you paid using Afterpay or Laybuy, (a “buy now, pay later” service provider), we will notify the relevant service provider that you have returned your items to us and the relevant service provider will process your full or partial refund as applicable, in accordance with its terms and conditions. Please note that different refund processing times may apply and you should review the applicable terms for your chosen service provider for further information.

Finally, we’ll make sure to keep you in the loop and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.

Unfortunately we don’t offer an exchange facility at this time. Simply return your item(s) by following these easy steps on the 'How do I return?' section and reorder for a replacement.